Saturday, November 25, 2006

I got a reply. The exact same reply about how their admins are working on it and I should try renewing in 24 hours. Looks like a copy-and-paste reply. Sounds like maybe a lot of customers are having the same problem.

Friday, November 24, 2006

I've submitted another support request. I tried to renew my expired domain three times. This is most frustrating.
Attempted to renew my domain again. Failed. Again.

Thursday, November 23, 2006

I got a reply for my support ticket with Registerfly today.

Supposedly there's a technical problem with the domain renewal interface and their admins are working on. They have refunded the $8.99 renewal fee into my Registerfly account and instructed me to try renewing 24 hours later. *crosses fingers*

Wednesday, November 22, 2006

What little traffic my domain name may be fetching right now are going to an advertisement page set up by Registerfly. Standard procedure for expired domains during the grace period, I guess.

But it's annoying to see it there since I've already been charged for the renewal a week ago.
Registerfly is my domain name registar. I had no big complaints with them until recently when their website became very sluggish and unresponsive. I wanted try out a different domain name registar because I was hearing good things about one in particular.

When one of my domains names was about to expire, I initiated a domain name transfer process. Being my first transfer, I was rather clumsy at it. I got started on the whole thing very close to the expiration deadline and thereby having the domain expire before the transfer completed.

When I confirmed with the new registar that I need to renew my domain name before proceeding with the transfer, I ordered a renewal with Registerfly. The renewal order falied for unspecified reasons.

Naturally, I attempted to contact Registerfly through their support system. This was two days later. (It has been a week. I have yet to receive a response.) Later on the same day, my credit card was charged the renewal fee by Registerfly. Seeing an email about the charge, I assumed that Registerfly renewed the domain.

They hadn't. So I contacted them again and yet again. I'm waiting for their response. I really do hope this turns out well.

On a brighter note, Registerfly's website seems more responsive now - meaning that it no longer takes me two minutes to load a page.